Frequently Asked Questions
Q: Will my conversation/correspondence with the Ombudsperson or Associate Ombudsperson be confidential?
A: In most cases, yes, it will. For some situations, we may be able to provide better service if we are able to discuss specific aspects of a student complaint or problem with other parties involved. However, we will honor a student’s request for confidentiality unless the information provided represents a safety threat.
Q: What types of problems does the office handle?
A: The Student Ombudsperson or Associate Ombudsperson will talk with a student about a problem or concern in any area of university life. Students should consider contacting the Student Ombudsperson when they:
- have a question about an existing policy or believe that a procedure or regulation has been applied unfairly.
- want to discuss a situation in a confidential setting with someone knowledgeable about University policies to decide how to proceed in resolving the issue.
- are not sure who they should contact to discuss a particular problem or situation.
- want support in interactions with university administrators, professors, or other students.
Some common concerns students bring to the office by students involve: housing and dining, student health insurance, safety concerns, grades, transcripts, and disciplinary hearings.
Q: Can the Office of the Student Ombudsperson offer me legal representation?
A: The Student Ombudsperson cannot give legal advice or act as legal representation.
Q: Can the Office of the Student Ombudsperson compel a university official to overturn a decision or change a rule?
A: The Student Ombudsperson cannot compel the university to make changes to policies or decisions involving individuals. The Student Ombudsperson can reason and negotiate with university officials to re-assess procedures and policies that do not seem adequate and/or just. Where adequate formal rules and/or procedures are found not to exist, the Office of the Student Ombudsperson can negotiate for the creation of such standards.
Q: Does reporting a situation or complaint to the Office of the Student Ombudsperson constitute having notified the University of Chicago of the problem or complaint on an official level?
A: No. However, the Student Ombudsperson can direct you to necessary resources and will support you through the process of officially reporting situations or problems to the University.